WOW – I just tried to play Final Fantasy XI and couldn’t
even make it past the registration process. Considering that I am in tech and
know my way around a computer this doesn’t go so well for game publisher Square
Enix. I was so frustrated with the whole process that I sent them a nasty-gram
which I put below for your reading pleasure and as a warning for others who may
be considering purchasing the Final Fantasy XI Online game.
To the Product Management Team Responsible for Final Fantasy XI
I just bought Final Fantasy XI today at Costco. I got home and loaded it
up. Instead of seeing a FFXI splash screen come up I see a stupid PlayOnline
menu asking me to navigate a HORRIFIC setup and registration process.
The next surprise was the monthly $12 subscription fee. Do you REALLY
think that I would pay $12.00/month on top of my Xbox live subscription? To put
it in perspective, you are only $2.00 cheaper per month than a basic Netflix
account - and Netflix offers unlimited rentals. So please do tell me,
what EXACTLY is your “value proposition”?
OK, moving on to the actual registration process… First thought – the
keypad consol you decided to burden the world with is a complete joke. What do
your UI designers do in their spare time, torture small animals?
Let’s take a look at the registration codes themselves (all 5 of them
buried on the last page of the instruction booklet – which the setup process
fails to mention). After searching through all the documentation I finally came
to a long list of codes. So which one of these cryptic codes (so cryptic that
they would make Windows XP registration codes green with envy) do I pick, the
PlayOnline code? The FFXI code? One of the other 3??? Hmmmmm.
I fumble through the "softkey" menu (yet another UI abortion
gone bad) only to discover that NONE of the registration codes even work!!! You
guys just wasted 1 HOUR of my time. Awesome.
I’m taking this POS back to Costco, telling them how bad I hate it and
why, telling all my friends about it, then posting it to my blog – I’m confident
that there are others out there with the same problem and are pissed off.
Hopefully they will find my rant on a Google search and share their experience
P.S. If I see any new games with Square Enix listed as the
publisher, I’m running the other way – as quick as possible.
best part about this is that when I submitted the feedback above to their online support site, I got the following confirmation message:
may take some time before you receive a response.”
I’m sure it will…
[update - 08-20-2006: I still have not received a response!!! Should I be surprised?]
[update - 12-09-2006: Still no response. I've given up. As you can see by the comments, many others have had the same problem. I urge you to avoid this game! I've updated the game jacket below ]